Implementation of Single Device Access for Camalig Bank Mobile App

As part of our continuing commitment to protecting our clients against phishing, unauthorized access, account takeover attempts, and other forms of digital fraud, Camalig Bank Mobile App will implement a Single Device Access security feature beginning June 22, 2026, at 10:00 PM.

Under this enhanced security measure, each Camalig Bank Mobile App account will only be accessible through one registered mobile device at a time. This means that only your designated primary device will be authorized to access your account through the mobile application.

What This Means for You.

Starting June 22, 2026, at 10:00 PM, any device other than your registered primary device will no longer be able to access your Camalig Bank Mobile App account.

To help ensure a smooth transition, Camalig Bank has already conducted a system clean-up activity. Accounts previously linked to multiple devices have been automatically updated to align with the new Single Device Access policy.

If you are already using your preferred mobile device to access the Camalig Bank Mobile App, no action is required on your part.

Why Are We Implementing This Feature?

Single Device Access adds another layer of protection to your account by linking access to a single authorized device. This significantly reduces the risk of:

  • Unauthorized account access

  • Credential theft through phishing attacks

  • Fraudulent login attempts from unrecognized devices

  • Account compromise due to leaked usernames and passwords

Even if your login credentials are exposed, unauthorized users will not be able to access your account from another device without completing the required verification process.

Enhanced Security Through Biometric Authentication

For enhanced security and convenience, the Camalig Bank Mobile App utilizes biometric authentication (Fingerprint or Face Recognition) for transaction authorization on your registered device.

Biometric authentication helps verify your identity before transactions are processed, ensuring a safer and more secure digital banking experience.

Need Assistance?

If you encounter issues accessing your account or need assistance with your registered device, please contact our Customer Support Hotline at 0918-917-3946.

 Our team will be ready to assist you with any questions regarding this security enhancement.

 Thank you for your continued trust in Camalig Bank as we work to provide a safer and more secure digital banking experience for all our clients.

Frequently Asked Questions (FAQs)

  • Single Device Access is a security feature that allows your Camalig Bank Mobile App account to be accessed through only one registered mobile device at any given time.

  • The feature will be implemented on June 22, 2026, at 10:00 PM.

  • This enhancement helps protect clients against:

    • Unauthorized account access

    • Phishing-related credential theft

    • Fraudulent login attempts

    • Account takeover incidents

    • Other forms of digital fraud

    By restricting access to one registered device, your account becomes more secure even if your login credentials are compromised.

  • If you are already using your preferred mobile device to access the Camalig Bank Mobile App, no action is required.

    Camalig Bank has already completed a system clean-up activity to align existing accounts with the new policy.

  • Unregistered devices will be automatically deactivated. After implementation, only your registered primary device will be authorized to access your account.

  • No. Starting June 22, 2026 (10:00 PM), only your registered primary device will be able to access your Camalig Bank Mobile App account.

  • If you log in using a new device, the app will display the Device Management screen. You will be asked to remove your previously registered device before the new device can be used to access your account.

  • Immediately contact our Customer Support Team at 0918-917-3946 for assistance in securing your account and registering a new device.

  • No. Your account will remain active. However, once you successfully register and use a new device, access from your previously registered device will be automatically deactivated.

  • Single Device Access adds an extra layer of protection by ensuring that only one authorized device can access your account. This significantly reduces the risk of unauthorized access, even if someone obtains your username and password.

  • Biometric authentication uses your device's Fingerprint or Face Recognition feature to verify your identity before authorizing transactions within the Camalig Bank Mobile App.

  • Biometric authentication is utilized by the Camalig Bank Mobile App for transaction authorization on your registered device to provide enhanced security and convenience.

  • You may use your PIN to authorize transactions if biometric authentication is unavailable or not working properly on your device.

  • No. Camalig Bank does not store your biometric data.

  • You may contact our Customer Support hotline at 0918-917-3946.

  • Please contact our Customer Support hotline immediately so we can verify your account and assist you in restoring access through your registered device or completing the required verification process.